Our Policies & Terms

Chewy's Bonetique Returns/Exchanges accepted on new items (unopened/unused) within 30 days with proof of purchase. Refunds will be made in same form of payment as purchase. See store for exceptions per manufacturer’s policies

Home Delivery Policy We’re happy to offer local home delivery for our neighbor customers. To ensure a smooth experience for everyone, please review our delivery policy below. FROZEN DELIVERY • A customer or authorized recipient must be present to accept any frozen or temperature-sensitive items. We cannot leave frozen items unattended. If no one is available, the order may be returned to the store and additional delivery fees may apply. GENERAL DELIVERY POLICIES • Deliveries will be on Tuesday & Friday from 1-4pm. Cut off time for orders is noon on those days. • Delivery fee is $10. For orders under $50, there will be an additional $5 fee. • If you receive an incorrect or missing item, contact us within 24 hours of delivery so we can make it right. • Please provide a safe, secure delivery location and any helpful delivery instructions. • Once an order is marked delivered, customers are responsible for retrieving it promptly. • We are not responsible for lost or stolen orders after confirmed delivery, but we may offer a courtesy replacement or store credit at our discretion. WEATHER DELAYS • We reserve the right to delay or reschedule a delivery due to weather conditions. QUESTIONS OR CONCERNS Please contact us at delivery@chewysbonetique or call 303-344-2663 with any delivery-related questions.